DESI PIZZARETURNS & REFUNDS
Food cannot be returned once it leaves our kitchen, but if something is wrong with your order, we want the opportunity to make it right.
Last updated July 31, 2026
No surprises.
OUR PROMISE
Please contact us as soon as you notice an issue and within two hours of pickup or delivery. Include your order number, the name on the order and a clear photo when one would help us understand the problem.
ORDER SUPPORT
Tell us what happened and add a photo if it helps show the issue. We'll save your message with a reference number for follow-up.
If an item is missing, incorrect, damaged in transit or not made as ordered, contact us within two hours. After we verify the issue, we may offer a remake, replacement, store credit or a refund for the affected item.
An order may be cancelled for a full refund before the kitchen begins preparing it. Once preparation has started, the order cannot normally be cancelled or refunded because the food is made specifically for you.
Contact us for a direct Desi Pizza order. If you ordered through a third-party delivery service, report the issue through that service because its refund and delivery rules also apply. Delivery fees and tips may not be refundable.
Approved card refunds are returned to the original payment method and may take 5–10 business days to appear, depending on your bank. Cash purchases are handled by the store that completed the sale.
We review every situation fairly and may make exceptions when appropriate.
Please tell us about allergies before ordering. Our kitchen uses shared preparation areas and equipment, so we cannot guarantee that any item is completely free from an allergen or cross-contact.
This policy does not limit any rights that cannot be waived under applicable law.
NEED ORDER HELP?
Have your order number ready so we can help you as quickly as possible.